Effortless Shipping & Returns
Your Guide to Seamless Shopping Experience
Discover how Shutters4u ensures a smooth and reliable process for both shipping and returns, making your shopping experience hassle-free.
Our Shipping Policy
At Shutters4u, we offer a variety of shipping methods to suit your needs. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. Shipping costs are calculated based on the weight and destination of your order. We strive to process and dispatch orders within 24 hours of confirmation, ensuring your shutters arrive on time.
We partner with trusted carriers to provide reliable delivery services. Tracking information will be provided once your order is shipped, allowing you to monitor its journey to your doorstep. For any questions regarding shipping, our customer service team is always ready to assist.
Understanding Our Return Policy
Easy Returns for Your Peace of Mind
Since our products are custom-made to your specifications, cancellation isn’t possible once we accept your order. However, we aim to ensure a positive purchasing experience. Please contact us promptly if you decide to cancel before your items are dispatched. We might be able to stop production and offer a refund minus any costs already incurred, though this isn’t guaranteed.
Upon receiving your goods, please inspect them within 7 days and inform us of any damages, defects, or missing parts (e.g., blinds, slats, brackets). Such issues should be noticeable once the packaging is opened. We aren’t responsible for marks, holes, scratches, or defects resulting from misuse, negligence, improper installation, improper cleaning, or general wear and tear.
If your items are defective upon delivery, you’re entitled to remedies under the Australian Consumer Law, depending on whether the defect is major or minor. Please contact us to discuss your options. Remedies may include replacement, repair within a reasonable time, credit, refund, or other compensation as required by law.
If we provide a refund or replacement, we reserve the right to collect the goods at our expense, and you must grant us reasonable access to retrieve them.
To activate the warranty, contact us using the details below to arrange the return of the goods along with the original sales invoice and receipt. Shutters4u will cover transport costs for the first 12 months of the warranty period. After this period, you’re responsible for returning defective items. As our office can’t receive large packages, we’ll instruct you on where to send the goods.
This warranty is non-transferable.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure doesn’t amount to a major failure.